Think fast
Thoughts and ideas on how to build tools, automate workflows and speed-up the workplace.
ServiceNow vs BMC Helix: In-Depth Guide
In the world of ITSM, ServiceNow and BMC Helix (formerly Remedy) are undoubtedly two of the most dominant players. With comprehensive service management workflows, automation tools, and AI capabilities, they鈥檙e two highly advanced, enterprise-grade ITSM platforms. However, they鈥檙e also optimized for slightly different segments of the market. As such, it鈥檚 crucial to have a thorough understanding of each platform鈥檚 relative strengths and weaknesses in order to make an informed decision about which is right for your specific needs.
Ronan McQuillan
Mar 12, 2025
6 ManageEngine Alternatives & Competitors for 2025
Part of the Zoho suite, ManageEngine is a widely used platform for handling a range of ITSM, ITOps, and related processes. This centers around a feature-rich, modern service management tool called ServiceDesk Plus. However, this is a crowded space, with several prominent vendors cornering different corners of the market. Today, we鈥檙e taking a deep dive into the top ManageEngine alternatives and competitors. Along the way, we鈥檒l see some of the most important decision points across the marketing, including functionality, pricing, and non-functional requirements.
Ronan McQuillan
Mar 10, 2025
Top 5 Incident Management Tools for 2025
Incident management is one of the most challenging aspects of IT service delivery. However, it鈥檚 also critical, as incidents can come with huge costs, including financial, security, compliance, reputational, or service continuity issues. Of course, prevention is always better than cure. However, the reality is that we can鈥檛 prevent every possible incident from occurring. So, where problem management and risk management might stop incidents from occurring, incident management is concerned with minimizing the impact of those that still do.
Ronan McQuillan
Feb 28, 2025
How to Build an Engineering Change Management System in 5 Steps
Managing changes to engineering projects can be an incredibly tricky process. Even seemingly minor changes must be accurately assessed for risks, costs, compliance issues, and potential impacts. This applies to almost all kinds of engineering, including software, construction, and others. The key challenges here include identifying a need for change, assessing the impact of potential actions, and applying consistent business rules to authorize new change initiatives. However, engineering projects also introduce additional difficulties.
Ronan McQuillan
Feb 27, 2025
ServiceNow vs Zendesk: In-Depth Guide
Zendesk and ServiceNow are two of the biggest names in the service management space. Each platform offers a distinct slant on similar core functionality, including service desks, request management, ticketing, and related ITSM, ESM, or external-facing service workflows. Which is not to say that one platform is necessarily better than the other. Rather, each one is optimized for its own target organizations, teams, and use cases. In this guide, we鈥檙e diving deep into what each one offers, who it鈥檚 aimed at, where it鈥檚 a viable option, and what practical considerations we鈥檒l need to make before rolling it out.
Ronan McQuillan
Feb 25, 2025
Top 6 Software Asset Management Software Tools
Businesses of all sizes face a growing challenge of staying on top of the software tools they use. Combating shadow IT, managing costs, and ensuring our team have the capabilities they need can be a massive undertaking. But, the actual practicalities of this can vary from one organization to the next. For example, because of the scale of your team, the scope of the tools they need, or the complexity of your wider IT environment.
Ronan McQuillan
Feb 21, 2025
5 Open-Source Jira Alternatives for 2025
Jira is one of the most widely used platforms for IT teams on the market today. More specifically, it offers a highly advanced, ready-to-use solution for managing software projects. However, it鈥檚 not necessarily suitable for all teams. Like all COTS solutions, it has its own target use cases and ideal customers. Outside of these, some teams may find that it lacks the flexibility for more fringe use cases or isn鈥檛 a cost-effective option for simpler ones.
Ronan McQuillan
Feb 19, 2025
How to Build a Feature Request Management Tool in 5 Steps
Feature request management tools are some of the most common workflow apps for both internal and customer-facing use cases. However, the specific information you need to gather and the process for approving requests will vary from one team to the next - or even between individual projects. So, this is also one of the most requested internal tools. Today, we鈥檙e checking out how to build a custom solution with 大象传媒. By the end, you鈥檒l have a fully-functioning app that you can modify with your own data model or approval workflows.
Ronan McQuillan
Feb 18, 2025